Why Work for The Landing?
Full time employees are eligible for a range of benefits that enhance your work experience:
Faith-Based Culture
Grow in a culture deeply rooted in the Christian faith, creating a supportive and uplifting work environment.
Health Coverage
The Landing covers 100% of premiums for medical, dental, and vision insurance for full time employees, ensuring your well-being.
Monthly Counseling/Therapy Allotment
Prioritizing mental health, employees receive support through counseling and therapy.
Recharge & Rejuvenate
You’ll have time to recharge and spend time with loved ones during paid time off, self-care half days, 11 company holidays, as well as additional paid days to focus on your spiritual well-being.
Team Building
Forge strong connections alongside colleagues in a collaborative, growth-focused environment.
Employee Assistance Program
Access resources to help you with personal and professional challenges.
Annual Development/Training Stipend
Elevate your career with a dedicated stipend that supports your personal and professional development.
Employee Discount Programs
Take advantage of significant savings with exclusive discounts on numerous products and services.
Open Positions
The Landing has a casual work atmosphere where everyone’s opinions and ideas are valued. We’re committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. If you’re looking to add meaningful purpose to your work or want a life-changing fellowship to your career, then you’ll love working here. Please see our open positions and internship opportunities below.
POSITION OVERVIEW:
Reporting to the Director of Client Services (DCS), the Drop-In Center Team Lead will be responsible for
The Team Lead will work with clients and Drop-In Center staff to ensure clients receive requested services while at the Drop-In Center. The Team Lead maintains a small case load of Drop In Center clients. This position provides a broad range of administrative and supportive duties to ensure that services are properly coordinated with a trauma-informed
and strength-based approach.
RESPONSIBILITIES:
Programs Delivery
- Works in collaboration with DCS and Drop-In center staff to develop the monthly program calendar and coordinates, calls & confirms classes and activities at the drop-in center
- Facilitate and conduct 1-2 educational classes/support groups per week (support group, ETG, parenting, career development, financial stability, Know Your Rights, Human Trafficking 101, etc.)
- Manages referrals, assigns cases to team members, and ensures proper response time to all referred clients
- Assists in crisis management by actively monitoring drop-in center, de-escalating pre-crisis behaviors, and providing crisis intervention strategies as needed
- Oversees the clothing boutique and kitchen area to ensure food, fidget toys, clothing, andhygiene products, are well-stocked and organized
- Answers phone calls and connects callers with appropriate resources and/or staff members
- Assists in the coordination of special projects (such as Christmas gift delivery), program initiatives, and donation monitoring
- Addresses client needs by coordinating resources/services during client visits
- Assists with the program coordination, delivery, and client engagement efforts
- Communicates client needs regularly and in a timely manner with Drop-In Center staff and Director of Client Services
- Assists with data collection, monitoring and reporting of client services provided at The Landing
- Works with other staff to develop and strengthen ongoing social services and protocols and acts as a safety net, ensuring all clients are connected to services
- Stays informed about client events, classes, and activities and effectively communicates activities to clients
- Promotes a positive social climate among staff that fosters client engagement
- Maintain a small case load of Drop In Center clients contributing to the leadership of the Drop-In Center team and ensuring that the program is operating efficiently, meeting program goals and maintaining a high level of program excellence. The Team Lead is responsible for promoting programmatic success and effectiveness and will troubleshoot service delays and disruptions in crisis response, case coordination, daily activities, and service delivery.
- Participate in field response or visit clients in various settings (hotel placements, emergency shelters, court settings) when on call and deemed necessary
Program Coordination
- Assists DCS with ensuring staff coverage during Drop-In Center hours and ensures that front desk, boutique, and other areas are adequately staffed
- Coordinates and manages front-desk volunteers and fills in at front desk when volunteers aren’t present
- Develop and update on call phone schedule in addition to participating in on-call phone rotation ensuring in person dispatch when necessary
- Ensures drop-in center is inventoried, stocked with office supplies, necessary items and for smooth service coordination
- Ensure smooth operation of drop-in center; stepping in when needed for issues that arise in the center
- Actively monitors and manages the Drop-In Center floor and client spaces ensuring they are stocked, maintained, and operational and reports any needs to Director of Client Services
- Ensure organization and cleanliness of programs side of drop-in center by overseeing and monitoring daily cleaning schedule and ensures daily cleaning routine is followed
Program Leadership
- Work with the DCS to ensure the development of Salesforce to meet reporting needs for program audits
- Facilitate smooth operation of the Drop-In Center services including coordinating the on call and crisis hotline, ensuring in person dispatch to potential survivors of human trafficking when necessary.
- Mentor, coach, and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and evaluate results
- Promote a culture of high performance and continuous improvement that values learning and a commitment to providing quality services
- Assist Director of Client Services with team meetings
Assist Director of Client Services with regular file audits ensuring that advocates maintain client records according to agency protocol
Other
- Actively participates in staff meetings
- Contributes to healthy team environment
- Assists with special projects/tasks as assigned by the Drop-In Center Manager
- Participates and prepares in advance for weekly check-ins with supervisor
SKILLS:
- Displays Fruits of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control
- Possesses the following values: (Organizational Values: Love, Integrity, Honor, Social Equity) and (Team Values: Wisdom, Christlikeness, Heart for Justice, Excellence, Innovation, Influence, Humility, Unity)
- Excellent written and verbal communication
- Self-motivated and proactive
- Ability to be teachable and open to taking constructive criticism
- Ability to work collaboratively with other service providers
- Ability to advocate on behalf of clients
- Maintains appropriate boundaries
- Possesses organizational and planning skills
- Creative thinking and problem-solving skills
- Manages time appropriately and effectively
- Must have compassion for people in difficult circumstances or transitions
- Must relate well to clients in a caring non-judgmental manner
- Able to work with diverse and challenging populations
REQUIREMENTS:
- Bachelor’s Degree in a human services or related field or related/lived experience
- At least 2-3 years’ experience in direct services with vulnerable populations
- Proficiency in using MS Word, Excel, PowerPoint, Outlook, etc.
- Flexibility in attending evening/weekend events as needed
- Must have valid driver’s license
Development Intern Overview
Cultivate Intern Program is designed to develop future non-profit leaders by providing hands-on experience in furthering our strategic goals of identifying victims, empowering survivors, engaging communities, and influencing culture. Interns will gain knowledge in what it means to provide holistic, trauma-informed support to vulnerable communities through meeting the needs of the whole person, not just their victimization. Interns will build critical skills needed to succeed in the non-profit and social services space, such as program development, community outreach and engagement, non-profit administration, and crisis intervention. All Cultivate Internships are unpaid positions.
Position Summary:
Reporting to the Executive Director, the Development Intern will assist in identifying and executing various funding opportunities to grow and maintain The Landing’s funding portfolio.
Objectives:
· Supports donor cultivation by assessing and providing recommendations for existing donor engagement
· Researches and identifies new donor prospects
· Assesses administrative and development processes and provides recommendations for efficiency
· Analyzes strategic plan and provide recommendations for improved catalyzation
· Enhances department and organization by accomplishing new and different requests
· Collaborates with other TL staff to identify best practices across programs and administrative processes
· Assists with special projects/tasks
· Attends TL’s outreach events/trainings as needed
· Participates in weekly staff meetings
· Promotes a positive social climate that fosters client engagement
Qualifications:
· Excellent written and verbal communication
· Self-motivated and proactive
· Ability to be teachable and open to taking constructive criticism
· Ability to work collaboratively with other staff members
· Maintains appropriate boundaries
· Possesses organizational and planning skills
· Creative thinking and problem solving skills
· Time management to complete paperwork and necessary tasks
· Must have compassion for people in difficult circumstances or transitions
· Must relate well to clients in a caring non-judgmental manner
· Able to work with diverse and challenging populations
Requirements:
· Obtaining a Bachelor’s Degree in business-related field preferred
· Proficiency in Salesforce and Microsoft Office
· Assist with other duties assigned by the Executive Director
How to Apply:
If you are interested, please email a copy of your resume to gabrielle@thelanding.org
We look forward to hearing from you!
Programs Intern Overview
Cultivate Intern Program is designed to develop future non-profit leaders by providing hands-on experience in furthering our strategic goals of identifying victims, empowering survivors, engaging communities, and influencing culture. Interns will gain knowledge in what it means to provide holistic, trauma-informed support to vulnerable communities through meeting the needs of the whole person, not just their victimization. Interns will build critical skills needed to succeed in the non-profit and social services space, such as program development, community outreach and engagement, non-profit administration, and crisis intervention. All Cultivate Internships are unpaid positions.
Position Summary:
Reporting to the Director of Strategic Programs (DSP), the Programs Intern will assist the DSP in developing and implementing critical functions of the drop-in center, youth advocacy and outreach programs.
Objectives:
· Provides administrative support to ensure efficient operation and overall organization of program
· Assists with the coordination of program development, delivery and client engagement efforts
· Collaborate across programs to align program best practices and processes
· Assists the DSP with various program processes and procedures development
· Collaborates with other TL staff to identify best practices regarding social services and the drop-in center protocols
· Assist drop-in center staff with center organization and client engagement, as needed
· Answers phone calls and connects callers with appropriate resources and/or staff members
· Provides referral services and follow up as necessary
· Assists with special projects/tasks
· Attends TL’s outreach events/trainings as needed
· Participates in weekly staff meetings
· Exhibits professional verbal and written communication.
· Promotes a positive social climate that fosters client engagement
Qualifications:
· Excellent written and verbal communication
· Self-motivated and proactive
· Ability to be teachable and open to taking constructive feedback
· Ability to work collaboratively with other staff members
· Maintains appropriate boundaries
· Possesses organizational and planning skills
· Creative thinking and problem solving skills
· Time management to complete paperwork and necessary tasks
· Must have compassion for people in difficult circumstances or transitions
· Must relate well to clients in a caring non-judgmental manner
· Able to work with diverse and challenging populations
Requirements:
· Obtaining a Bachelor’s Degree in a human services related field preferred
· Proficiency in Salesforce and Microsoft Office
· Ability to maintain flexible work schedule
· Assist with other duties assigned by the DSP
How to Apply:
If you are interested, please email a copy of your resume to gabrielle@thelanding.org
We look forward to hearing from you!
Position Summary: Reporting to the Director of Client Services, Engagement Specialist will build working relationships, solve problems and empower clients as they access drop-in center. The Engagement Specialist will be responsible for facilitating the intake process and navigating services provided at the drop-in center and providing community-based referrals. Engagement Specialists reduce barriers that keep clients from getting timely services by directing them to sources of emotional, financial, administrative, or cultural support.
Responsibilities
Engagement
- Address client needs by providing referrals and service coordination during drop-in visits
- Determine client needs by completing an intake interview and assessment, in addition to safety planning and relapse prevention planning
- Assist with the coordination of program development, service delivery, crisis case management and client engagement efforts for phase one clients
- Log intake information into agency’s database
- Communicate client needs regularly and in a timely manner with drop-in center staff
Program Support
- Coordinate the cleaning and upkeep of clothing boutique and kitchen area to ensure food, clothing, and hygiene products are well-stocked and organized
- Purchase food, necessary items, and documents are stocked for smooth service coordination, including order and pickup of weekly groceries
- Collaborate with Drop-In Center Team Lead to provide support during client crisis within the Drop In Center
- Coordinate cleaning rotation of Center, ensure cleaning supplies are stocked and organized
- Assist in the coordination and delivery of Drop-In Center monthly calendar, special projects, and donation monitoring
- Assist with data collection, monitoring and reporting of client services provided at The Landing
- Participate in after hour on call rotation, including evenings, weekend and holidays is mandatory
- Answer after hour calls and address client needs by providing crisis response in person and over the phone to survivors.
- Provide trauma informed crisis intervention when responding in person to after-hours calls
- Provides transportation to clients’ appointments when need-be
- Helps clients and visitors navigate the drop-in center by giving tours and going over procedures
- Works with other staff to develop and strengthen ongoing social services and protocols
- Frequently communicates with staff to maintain updated communication with clients about events, programs and activities
- Promotes a positive social climate that fosters client engagement
- Assists with special projects/tasks as assigned by Director of Client Services and Chief Program Officer as needed
- Participates in weekly staff meeting
Skills
- Excellent written and verbal communication
- Self-motivated and proactive
- Ability to be teachable and open to taking constructive criticism
- Ability to work collaboratively with other service providers
- Ability to advocate on behalf of clients
- Maintains appropriate boundaries
- Possesses organizational and planning skills
- Creative thinking and problem solving skills
- Time management to complete paperwork and necessary tasks
- Must have compassion for people in difficult circumstances or transitions
- Must relate well to clients in a caring non-judgmental manner
- Able to work with diverse and challenging populations
- Strong adaptability and flexibility
Requirements
- Bachelor’s Degree in a human services related field
- Proficiency in using MS Word, Excel, PowerPoint, Outlook, etc.
- Flexibility in attending evening/weekend events as needed