Career

Position Summary: Reporting to the Director of Client Services, Engagement Specialist will build working relationships, solve problems and empower clients as they access drop-in center. The Engagement Specialist will be responsible for facilitating the intake process and navigating services provided at the drop-in center and providing community-based referrals. Engagement Specialists reduce barriers that keep clients from getting timely services by directing them to sources of emotional, financial, administrative, or cultural support.

Responsibilities

Engagement

• Address client needs by providing referrals and service coordination during drop-in visits
• Determine client needs by completing an intake interview and assessment, in addition to safety planning and relapse prevention planning
• Assist with the coordination of program development, service delivery, crisis case management and client engagement efforts for phase one clients
• Log intake information into agency’s database
• Communicate client needs regularly and in a timely manner with drop-in center staff

Program Support

• Coordinate the cleaning and upkeep of clothing boutique and kitchen area to ensure food, clothing, and hygiene products are well-stocked and organized
• Purchase food, necessary items, and documents are stocked for smooth service coordination, including order and pickup of weekly groceries
• Collaborate with Drop-In Center Team Lead to provide support during client crisis within the Drop In Center
• Coordinate cleaning rotation of Center, ensure cleaning supplies are stocked and organized
• Assist in the coordination and delivery of Drop-In Center monthly calendar, special projects, and donation monitoring
• Assist with data collection, monitoring and reporting of client services provided at The Landing
• Participate in after hour on call rotation, including evenings, weekend and holidays is mandatory
• Answer after hour calls and address client needs by providing crisis response in person and over the phone to survivors.
• Provide trauma informed crisis intervention when responding in person to after-hours calls
• Provides transportation to clients’ appointments when need-be
• Helps clients and visitors navigate the drop-in center by giving tours and going over procedures
• Works with other staff to develop and strengthen ongoing social services and protocols
• Frequently communicates with staff to maintain updated communication with clients about events, programs and activities
• Promotes a positive social climate that fosters client engagement
• Assists with special projects/tasks as assigned by Director of Client Services and Chief Program Officer as needed
• Participates in weekly staff meeting

Skills

• Excellent written and verbal communication
• Self-motivated and proactive
• Ability to be teachable and open to taking constructive criticism
• Ability to work collaboratively with other service providers
• Ability to advocate on behalf of clients
• Maintains appropriate boundaries
• Possesses organizational and planning skills
• Creative thinking and problem solving skills
• Time management to complete paperwork and necessary tasks
• Must have compassion for people in difficult circumstances or transitions
• Must relate well to clients in a caring non-judgmental manner
• Able to work with diverse and challenging populations
• Strong adaptability and flexibility

Requirements

• Bachelor’s Degree in a human services related field
• Proficiency in using MS Word, Excel, PowerPoint, Outlook, etc.
• Flexibility in attending evening/weekend events as needed

Development Intern Overview

Cultivate Intern Program is designed to develop future non-profit leaders by providing hands-on experience in furthering our strategic goals of identifying victims, empowering survivors, engaging communities, and influencing culture. Interns will gain knowledge in what it means to provide holistic, trauma-informed support to vulnerable communities through meeting the needs of the whole person, not just their victimization. Interns will build critical skills needed to succeed in the non-profit and social services space, such as program development, community outreach and engagement, non-profit administration, and crisis intervention. All Cultivate Internships are unpaid positions.

Position Summary:

Reporting to the Executive Director, the Development Intern will assist in identifying and executing various funding opportunities to grow and maintain The Landing’s funding portfolio.

Objectives:

· Supports donor cultivation by assessing and providing recommendations for existing donor engagement

· Researches and identifies new donor prospects

· Assesses administrative and development processes and provides recommendations for efficiency

· Analyzes strategic plan and provide recommendations for improved catalyzation

· Enhances department and organization by accomplishing new and different requests

· Collaborates with other TL staff to identify best practices across programs and administrative processes

· Assists with special projects/tasks

· Attends TL’s outreach events/trainings as needed

· Participates in weekly staff meetings

· Promotes a positive social climate that fosters client engagement

Qualifications:

· Excellent written and verbal communication

· Self-motivated and proactive

· Ability to be teachable and open to taking constructive criticism

· Ability to work collaboratively with other staff members

· Maintains appropriate boundaries

· Possesses organizational and planning skills

· Creative thinking and problem solving skills

· Time management to complete paperwork and necessary tasks

· Must have compassion for people in difficult circumstances or transitions

· Must relate well to clients in a caring non-judgmental manner

· Able to work with diverse and challenging populations

Requirements:

· Obtaining a Bachelor’s Degree in business-related field preferred

· Proficiency in Salesforce and Microsoft Office

· Assist with other duties assigned by the Executive Director

How to Apply:

If you are interested, please email a copy of your resume to gabrielle@thelanding.org

We look forward to hearing from you!

Programs Intern Overview

Cultivate Intern Program is designed to develop future non-profit leaders by providing hands-on experience in furthering our strategic goals of identifying victims, empowering survivors, engaging communities, and influencing culture. Interns will gain knowledge in what it means to provide holistic, trauma-informed support to vulnerable communities through meeting the needs of the whole person, not just their victimization. Interns will build critical skills needed to succeed in the non-profit and social services space, such as program development, community outreach and engagement, non-profit administration, and crisis intervention. All Cultivate Internships are unpaid positions.

Position Summary:

Reporting to the Director of Strategic Programs (DSP), the Programs Intern will assist the DSP in developing and implementing critical functions of the drop-in center, youth advocacy and outreach programs.

Objectives:

· Provides administrative support to ensure efficient operation and overall organization of program

· Assists with the coordination of program development, delivery and client engagement efforts

· Collaborate across programs to align program best practices and processes

· Assists the DSP with various program processes and procedures development

· Collaborates with other TL staff to identify best practices regarding social services and the drop-in center protocols

· Assist drop-in center staff with center organization and client engagement, as needed

· Answers phone calls and connects callers with appropriate resources and/or staff members

· Provides referral services and follow up as necessary

· Assists with special projects/tasks

· Attends TL’s outreach events/trainings as needed

· Participates in weekly staff meetings

· Exhibits professional verbal and written communication.

· Promotes a positive social climate that fosters client engagement

Qualifications:

· Excellent written and verbal communication

· Self-motivated and proactive

· Ability to be teachable and open to taking constructive feedback

· Ability to work collaboratively with other staff members

· Maintains appropriate boundaries

· Possesses organizational and planning skills

· Creative thinking and problem solving skills

· Time management to complete paperwork and necessary tasks

· Must have compassion for people in difficult circumstances or transitions

· Must relate well to clients in a caring non-judgmental manner

· Able to work with diverse and challenging populations

Requirements:

· Obtaining a Bachelor’s Degree in a human services related field preferred

· Proficiency in Salesforce and Microsoft Office

· Ability to maintain flexible work schedule

· Assist with other duties assigned by the DSP

How to Apply:

If you are interested, please email a copy of your resume to gabrielle@thelanding.org

We look forward to hearing from you!